Need help? 1800 AFRICA (1800 237 422)

Our Privacy Policy

We take our responsibilities regarding the protection of personal information very seriously. We are responsible for the processing of any personal information you provide to this Web Site and we adhere to the relevant data protection legislation of this country. This policy explains how we use personal information that we may obtain about you.

Why we need your personal information.

When you use services provided on this Web Site you will be asked to provide certain information such as your name, contact details, and/or debit/credit card details. We will store this information and hold it on computers or otherwise

We need to know the names and details of all passengers travelling. If you are booking travel arrangements on behalf of someone else you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.

We will use this information in the following ways:

  • to fulfil our agreement with our suppliers by processing your travel arrangements and sending your details to our contracted suppliers and airlines.
  • to fulfil our agreement with you by sending you your itinerary or contacting you if there is a problem with your reservation.
  • to register you and administer your membership of our Web Site services where you have registered to receive updates. You can unsubscribe from these services at any time.
  • to administer any contest or other promotional offer you may enter and notify winners.
  • to answer any queries which you may send to us by e-mail;
  • for crime prevention and detection.

Who do we share your information with?

We may give information about you as follows:

  • to trustworthy third parties that we use for the provision of certain services, such as hotels, Tour operators, transfer drivers, hire car companies, airlines or other services to fulfil our obligations to you.
  • to anyone to whom we transfer or may transfer our rights and duties under our agreement with you
  • to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries
  • to third party organizations involved in credit card authorization
  • as permitted or required by law. For example TIA will disclose Personal Information to those governmental bodies who have authority to obtain it, in order to comply with a warrantor subpoena issued by a court of competent jurisdiction, and to comply with record production requirements
  • to our employees and agents to do any of the above on our behalf, now or in the future.

If you choose not to provide certain personal information we request you will still be able to visit our Web Site but you may be unable to access certain options or services.

**Please note that This is Africa will be referred to as TIA in this document.

Contact us

This is Africa

51 Frenchmans Rd
NSW 2031

Hours of operation

Mon to Fri 9am - 5.30pm (Sydney time)
Sat 9am - 3pm (Sydney time)

P 02 9664 9187
F 02 9326 5993